Billing and plans
The Beta plan, the free trial, the monthly conversation cap, how to subscribe, manage your payment method and invoices, and cancel.
Settings › Billing shows your plan, what you used this month, and opens checkout or the subscription portal. Members with the "View billing & invoices" permission can open it; subscribing or managing the subscription requires "Change plan, payment methods". By default, both belong to the Admin role.
The Beta plan
Nudge is sold as a single plan during its beta: Beta, from €99 excl. VAT per month.
| Included | |
|---|---|
| Website Agent conversations | 250 per month |
| Agents | The Website and Handoff agents |
| Forms, bookings, contacts, members | Unlimited |
The conversations of the Website Agent are the only thing the plan counts. Nothing else is capped.
For a volume or needs beyond the Beta, the Enterprise offer is on quote: write to contact@asknudge.ai.
Commitment and payment
When you subscribe, you choose a Commitment. Longer commitments get a permanent discount, applied on every invoice, renewals included.
| Commitment | Discount | Price per month, excl. VAT |
|---|---|---|
| Monthly | none, no commitment | €99 |
| 3 months | −10% | €89.10 |
| 6 months | −20% | €79.20 |
| 1 year | −30% | €69.30 |
With a 3-month, 6-month or 1-year commitment, you also choose how to pay it:
- All at once: the whole commitment is billed up front (for example €831.60 excl. VAT for a year), then renewed.
- Every month: the discounted monthly price is billed each month, for a commitment of the same length, renewed.
Prices are excluding VAT. VAT is calculated at checkout.
The free trial
A new subscription starts with a 3-day free trial. You enter your payment details at checkout, and nothing is charged before the trial ends. During the trial, your agent already answers on your website, up to 50 conversations. When the trial ends, the first payment is taken and the plan's 250 conversations a month apply.
To go live without waiting for the end of the trial, click Pay now on the Billing screen: the trial ends at once and the 50-conversation trial cap is lifted.
Subscribe
Open Billing
Go to Settings › Billing and click Choose a plan (or Change plan).
Pick a commitment
In the Upgrade to Beta window, choose a commitment and, if it applies, a payment mode. The amount billed is shown under each option.
Pay
Click Continue to payment. You are redirected to a secure Stripe checkout page. Enter your payment details and confirm.
Back in Nudge
You return to the Billing screen. Your plan updates within a few seconds: reload the page if it still shows "No plan". If you cancelled the checkout, nothing was charged.
Without a plan
There is no free plan. While a workspace has no active subscription:
- the widget is off on your website and new conversations are refused;
- the dashboard is paused: every page shows Choose a plan to continue, except Billing and My profile;
- members who cannot manage billing are asked to contact a workspace administrator.
You can still try your agent before paying from the onboarding and the form editor. See Getting started.
Read the Billing screen
Your plan
- The plan name (Beta or No plan), your commitment, and Trial ends with the date during the trial.
- The price per month, excl. VAT, and Committed until with the payment mode.
- Cancels at the end of the period when you have cancelled.
- The number of active seats and agents.
This month
- Seats used: active members of the workspace.
- Active agents: agents switched on, out of the agents available.
- Website Agent conversations: conversations this month, out of your cap.
- Next invoice: the date of the next billing.
Your payment method and invoices are managed in the subscription portal (see below).
The monthly conversation cap
The counter resets on the 1st of every month. Nudge emails the workspace's active Admins and Managers twice a month at most: when you reach 80% of the cap, and when you reach it.
When you reach the cap, the screen shows Cap reached: the widget is hidden on your website until the 1st of next month, and new conversations are refused. A conversation already open can finish, and the rest of Nudge keeps working.
To keep an eye on your usage, check Website Agent conversations under This month.
Manage your subscription, payment method and invoices
Once you are subscribed, click Change plan, then Manage subscription. You are taken to the Stripe customer portal, where you can:
- change your commitment;
- update your card or payment method;
- download your invoices;
- cancel your subscription.
If your plan was activated by the Nudge team, there is no card or invoice to manage in the portal. To change it, write to us.
Cancel
Cancel from the Stripe portal (see above). The subscription stays active until the end of the period already paid, and the Billing screen shows Cancels at the end of the period. After that date, the workspace has no plan: the widget goes off and the dashboard is paused, but your data stays in the workspace. You can subscribe again at any time from Settings › Billing.
If you want to delete your data as well, see Workspace settings.
Failed payments
If a payment fails, Stripe retries it and your workspace keeps working. If the payment is still unpaid after 7 days, the widget goes off on your site and the dashboard is paused, with the message Payment pending. Update your payment method in the portal: everything comes back as soon as the payment goes through.